Tenant Relations Coordinator

Eden Residential Care Services
Location: Enns Courts Winkler, MB
0.5 FTE Permanent – Tuesday, Wednesday, Friday
Non-Management, Non-Union
Start Date: December 2023
Job Posting Number: EC-195-1120

Position Summary:
The Tenant Relations Coordinator (TRC) develops and manages documents and records related to tenancy and in accordance with the guidelines established by the Manitoba Housing and Renewal Corporation and the Residential Tenancies Act. This position reports to the Quality and Operations Manager. The TRC works within a team of housing professionals which includes maintenance, contract cleaners, and housing support workers.

• Education/Certification:

o Post-secondary education in administration or other related disciplines is required.
• Experience:
o Experience in office and/or property management administration is required.
o Experience in customer service and/or property management an asset.
o Experience working in a social services environment is an asset.
o Experience performing various administrative, clerical and reception duties such as but not limited to receiving and distributing information, managing files, and coordinating meetings.
• Knowledge, Skills, and Ability:
o An executive-level ability to organize work is a critical function to this role.
o Experience and high proficiency with Microsoft Office programs (Excel, Work, and Outlook).
o Strong written communication skills with experience drafting, proofreading, and formatting correspondence with a high degree of accuracy and attention to detail.
o Ability to work with highly sensitive material in a confidential and professional manner.

Principal Duties and Responsibilities:
• Collect rent, complete condition reports, sign/update all lease agreements, terminate lease agreements whether voluntary or by eviction.
• Write and send notices to tenants.
• Create and communicate work orders to maintenance staff.
• Provide guidance and support to tenants in dealing with disputes.

Submit Cover Letter and Resume to:
Human Resources